1. Who is allowed to play on the courts?

1. Only checked-in Members are allowed to play during open play per their membership plans.

2. Non-members need to buy a one-time pass at the front desk in order to avail and play in the facility. (must stay in the gym)

3. Parents accompanying kids to their classes are not allowed to play on courts unless they are members or have bought a non-member one-time pass to play.

4. Kids enrolled in the training program are allowed to play in the open play courts (only if have class same day) 1 hour before class or anytime after class, membership or one time pass required for the other days play.

5. Non-members who are found inside the courts can be fined $250 if they are found playing without purchasing a one-time pass prior to entering the courts. Members escorting friends inside the courts to play without a day pass risk loosing their membership (account termination along with a fine of $250).

2. What are the court rules?

1. Each player can play for 20 minutes and rebook their time in the next available slot. Time has to be booked on the tablets on court.

2. If you are waiting to play, please click the Start button on the tablet placed on the court you want to play on. A timer of 20 minus will start and at the end of 20 minutes you can request the players in the court to vacate the court.

3. Please be courteous and mindful of the members waiting to play and vacate the courts once your time is up.

4. Keep your phones on silent mode.

3. What shoes are allowed?

1. Only Non-marking shoes are allowed.

2. Anyone playing with marking shoes that can leave marks on the badminton courts will be fined. Fine for playing with marking shoes: $200.

4. When is Egret badminton closed for open play?

1. Egret Badminton hosts 3-4 tournaments per year (for kids and adults). During the tournaments, Egret badminton holds the rights to close down open play. 

5. Which courts are for open play?

1. Each location will have their own courts for training use, please check with front staff with helps.

6. Which courts are reserved for training?

1. 1-4 courts are reserved for training, it depends on the daily schedule.

7. How do I change my membership or training program?

1. Any membership changes need send us an email at least 2 weeks before the due date, membership can't be change at front.

2. Membership Cancellation - 14-day notice by email only.

3. Membership Hold - 14-day notice.

4. Membership and training change requests made my email only, Membership and training can't be change during the contract or package.

5. Email: (please ask front staff, emails might be different for different location).

8. How do I request make-up class?

1. Log-in to your account, class cancel/reschedule must done 24 hours before the class.

2. Late cancel will have no credits back.

9. Refunds

1. Always email  for special concern,  at least 14 days ahead of your next billing date so your account changes can be made in a timely manner. Refunds will not be issued for Membership dues from previous months if we don't find an email request in our inbox.

2. No refunds will be issued on Registration fees.

3. No refunds will be issued for annual membership after contract commences.

4. No refunds will be issued on membership dues for account cancellations not meeting the notification period requirements.

5. Should Academy find it necessary to remove a child from a class, a prorated refund will be issued for remaining classes left in the month.

6. Refunds will not be issued for failure to attend a scheduled class.

7. Refunds will not be issued on any unscheduled cancellations by Staff.

8. Refunds will not be issued for any facility closures due to natural disaster, government emergency, health crisis or force majeure (act of God)

9. No refunds will be issued for after payment applied. 

10. What is registration fees?

1. Registration fees is a one time fee charged at the time of enrollment. It is not refundable upon account cancellation.

2. Once account is cancelled, registration fees will be recharged prior to re-enrollment.

11. What is a family plan?

1. A family plan is a plan that offers the primary member to add Spouse and kids (below 18 years) to the membership. Please refer to the pricing sections for pricing details. (works with same address brothers/sisters)

2. A government issued ID is required at the time of registration of primary and family members. If a family member does not have a state issued ID, then a exception maybe provided if a utility bill is shown showing the family member resides in the same house as primary member. We hold the right to refuse membership if a valid ID is not provided.

3. Egret Badminton reserves the right to terminate a membership (without refunds) if a member is found misusing invalid member ID's or showing incorrect family ID's or other proof documents such as utility bills

12. Can I train my students in Egret Badminton facility?

1. Egret Badminton offers a training program and coaches. The coaches are accredited by badminton and sports governing bodies like USAB and safe sports USA. Any one who wishes to get training can join our training programs. If you are not associated and employed as a Egret Badminton coach, then you are not allowed to train anyone in this facility.

2. Training can only be offered by a Egret Badminton coach and only under our curriculum.

3. Any type of Badminton training including feeding birds/shuttlecock is strictly restricted. Violators can be fined or membership can be canceled.

4. Any member not associated with Egret Badminton as a coach is strictly prohibited from soliciting and offering training to any of our members and kids in training programs.

5. If you are found violating our training policy, your membership will be terminated effective immediately.

13. How do i sign up membership/ class.

1. Front desk staff will help you with registration, online account is required for the first time.

2. There is one time registration fee which will be charged at the time of registration. (for memberships)

3. Registration fees is not refundable upon account cancellation/termination. When account is cancelled/terminated, the account is fully closed out. Re-instating a membership will require a new registration fees. as applicable at that time

14. Can I place a hold on my membership?

1. Membership can't be put on hold, all type of membership will have different hold policy. 

2. 6-months/Yearly memberships, only allow hold at renew, membership can't be hold during the contract period.

3. Monthly membership can put on hold anytime, first 2 month of every 12 months will be free, after that will be $15 per month.

4. Non contract membership (1 month only) can't be hold.

5. All the memberships hold must be send by email at least 2 weeks before the due date.

15. What is the Lost and Found Process?

1. Egret Badminton is not responsible for the members personal belongings. Any item found while cleaning will be placed in the lost and found box at front desk.

2. Anyone claiming the lost item has to show proof of ownership to front desk.

3. Members are responsible for their belongings.

4. Egret Badminton management recommends to add some labels on the personal belongings specially BIRDIES tube, Bags, Racquets.

5. Egret Badminton staff may help you if time permits, however please treat the staff with care. Be humble, polite and have some patience when you solicit help from staff.

6. All the lost found items will be donated every month, please claim your item before end of the month.